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Karom & Associates Policies

Please read our policies below

  • All communication between clients and our psychotherapists is kept strictly confidential. Your confidentiality is protected by law. We can only release information about our work together with your written permission.

There are some exceptions:

  • Suspected child abuse or dependent adult or elder abuse, for which we are required by law to report this to the appropriate authorities immediately.
  • If a client threatens serious bodily harm to another person/s, we must notify the police and inform the intended victim.

If a client intends to harm himself or herself, we will make every effort to enlist their cooperation in ensuring their safety.

  • If you contact us by email, we will attempt to respond to you within 24 hours. We will use email for routine administrative issues, such as requests to cancel or reschedule appointments. We will not reply to messages about clinical conditions. If you need to reach us, please message us at 484-935-3479.
  • We always return your call within 24 hours, except on weekends and holidays. If you are challenging to reach, please inform us of some times when you will be available. If you cannot reach us and feel that you can’t wait for us to return your call, contact your family physician or the nearest emergency room. If we are unavailable for an extended time, we will provide you with the name of a colleague to contact if necessary.
  • If you are unable to attend therapy as scheduled, you must contact your Provider at least 24 hours before your session.
  • Otherwise, you will be charged a no-show or late cancellation fee of $100.00
  • You can pay with a credit card (Visa, MasterCard, American Express, Discover, etc.). or PayPal for sessions at the time of service unless an alternative payment arrangement has been negotiated before the session. A billing receipt is available upon request to submit to your insurance company for reimbursement if such services are covered in your policy.
  • If your account has been paid for less than 30 days and arrangements for payment have not been agreed upon, we can use legal means to secure the payment. This may involve hiring a collection agency or going through a small claims court. In most collection situations, the only information we release regarding a patient’s treatment is his/her name, the nature of services provided, and the amount due.
  • Periodically, fees will be increased; no more than once per year. Clients will be informed in advance of any changes in fees. If clients cannot afford the fee, they should discuss it with their therapist.
  • The length of our Sessions depends on An individual needs and can range from 45 minutes to 60 minutes..
  • You have the right to end your therapeutic relationship at any time.

We support all termination for whatever reason. We request that you give us advanced notice to initiate a productive departure process. Advance notice of several weeks, and for longer-term clients, several months. If, for whatever reason,  you are unable to provide such information, we will do our best to facilitate the process in a way that feels beneficial to you.

    • Client Record (paper) (If Mailed) $30.00 Plus $.20 Each Page Over 100 (Requested by the client, subpoena, or private attorney) 
    • Client Record (Electronic) $50.00 Form/Questionnaire Prepared by Clinical Staff $50.00 per occurrence (One Month Advance Notice Required) 
    • Social Security/Disability Requests for records $28.48 
    • Accounting of Disclosures (The first request in 12 month time period is free) Second request or requests thereafter $25.00
    • Preparation, travel, and attendance at a court appearance - $100 an hour 
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  • When your Provider is in-network, they have a contract with your insurance company. Your insurance plan may cover all or part of the cost of therapy.
  • You are responsible for any part of this cost not covered by insurance, such as deductibles, copays, or coinsurance.
  • You may also be responsible for any services not covered by your insurance.
  • When your Provider is out-of-network, they do not have a contract with your insurance company. You can still choose to see your Provider; however, all fees will be due at the time of your session to your Provider. Your Provider will tell you if they can help you file for reimbursement from your insurance company. If your insurance company decides that they will not reimburse you, you are still responsible for the full amount.

Karom and Associates

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